Best Search Recruitment
Published
January 3, 2016
Location
Lagos, Nigeria
Job Type
Category

Description

Help Desk Specialist at Best Search Recruitment - We areĀ founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. We strive to be the best in everything we do ensuring our services add value to our clients. We aim to deliver the best candidates to the most highly sought after roles, while meeting our clients highly skilled needs. Our professional focus is identifying exceptional talent within the industries we serve matching talented individual's skills and experiences to the right career opportunities. We have also consistently acted as a solution provider for global companies seeking the right candidates for their hard to fill roles.

Help Desk Specialist

Job Purpose:

  • Update customer data and produce activity reports

Responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customersā€™ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Education/Experience

  • BSc degree in Information Technology, Computer Science or equivalent
  • 2-3 years proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Method of Application

Qualified and interested candidates can send their CVs to: cv@bestsearchrecruitment.com

You can send the email yourself or register to apply
Apply
Drop files here browse files ...

Related Jobs

March 26, 2016
March 26, 2016
Graduate trainees   Lagos, Nigeria
March 23, 2016
March 1, 2016

About the Author: